Learn retail sales and customer care 2 day training course

How to acquire and successfully use effective sales methodology?

Intensive two day retail sales training-workshop to give your staff much needed competence to maximize sales and create and maintain long-term customer loyalty.

Expected result: Using successful retail retail selling methodology, loyal customer base.

We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, and Ron Martin selling systems.

Training content:

1. What is selling?
2. Understanding different types of buyers.
3. Selling methodology (12 steps selling process)
4. Customer relationship development?

Practical competency-based retail selling training-workshop is highly interactive, with role-playing to practise the acquired selling skills.

Download the sample of our 'Retail Sales Training' Power Point presentation (1.2 MB)
2 business days training (14 hours)

Trainer - Miodrag Kostic - Director of VEZA Inc.

Miodrag Kostic has owned and managed "The T-Gallery", chain of upscale retail stores on prestigious locations at “South Street Seaport, New York”, and “Aloha Tower Marketplace, Honolulu”. (from 1991-1999)

• Owned and operated businesses in USA for 15 years (New York and Honolulu)
• Owner of business consulting agency “Web Consulting Honolulu” from 1998
• Business and web consulting services to leading Hawaiian corporations like: Maui Divers, Imagitel, Life Foundation, Maui Goose …
• From February 2004 co owner and director of VEZA Inc. business consulting agency
• Business consulting and education services to leading companies in Serbia and the region, Zorka Pharma, NIS, JamaxM, Almex, Pogodak, AMIS Telecom, F-Secure …
• Guest lecturer at international events-congresses: E-Trgovina Palic, IT Seminar ...
• Innovation management consalting certificate (Brighton University, UK)
• Published over 100 articles on business-marketing in Emagazin and COM magazin

Trainer - Danijel Tavcioski - Director of KAKO consulting agency

• Lecturer and consultant with over 15 years experience creating marketing strategy for leading companies in the region.
• Worked with many large advertising agencies in the region in planning and implementing advertising campaigns.
• Copy-writer and director for more than 600 advertising video productions.
• Lecturer and trainer in sales and marketing for Adizes Southeast Europe from 2004
• In last two years successfully held dozens of training courses for companies: Telekom Srbija, Delta Sport, Sintelon, Sony, (Srbija), Societe Generale, Digit Montenegro, (Crna Gora), Bosnalijek, Galenika, Tropic, Lijanovici, Mikrofin
• At public seminars he held, there were managers and employees from: Daimler Chrysler, Di line-MPC Group, Vapeks, Tyfanny Production, Stevan Still, Hemel ...

In-house retail sales trainings are available in English language at these exclusive tourist destinations:
Athens Salamis Corinth Rhodos Nauplion Mycenae Epidaurus Sparti Pylos Olympia Delphi Thermopylae Platea Athens Attica Aegina Delos Costa del sol Excursion Manila Taal Volcano Banaue Bontoc Kabay-an Vigan Cebu City Bohol Island Balearic islands Ibiza Mallorca Menorca Seoul Kongju Puyo Mt Kaya Beirut Byblos Amman Petra Granada Ronda Jerez Seville Cordoba Madrid Nicosia Kato Paphos Troödos Mountains Limassol Marbella Paphos Larnaca Venice Koper Zadar Hvar Dubrovnik Cephallonia Santorini Mykonos Volos Istanbul Kolkata Manda Gaur Pandua Baranagar Murshidabad Khushbagh Plassey Katwa Matiari Mayapur Nabadwip Kalna Bandel Mesara Paphos Polis Kourion Amathus Larnaca Kition Agia Napa Idalion Tamasos Jerusalem Ein Gedi Masada Sharm El Sheikh Wadi Ramon Negev Desert Jericho Sea of Galilee Hazor Tell Dan Acre Megiddo Caesarea Ekron Ashdod Ashkelon Lachish Tyre Sidon Beit Eddine Kamid el-Loz Anjar Beqa’a Baalbek Beirut Jeita Jounieh Byblos Cappadocia Antalya Pamukkale Ephesus Canakkale Johannesburg Maun Okavango Makgadikadi Pans

Also available in 1 day and 3 day programs:

RS01 - Training ‘Practical retail sales skills’ - 1 day

How to use the effective retail selling system? - Trainer: Miodrag Kostic

RS03 - Training ‘Retail sales academy program’ - 3 days

3 days (full) retail selling program? - Trainers: Miodrag Kostic and Danijel Tavcioski

Please contact us at: info@veza.biz, or call: +381 63 60 80 26