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Retail sales training

Retail sales academy program 3 day how to sell seminar


How to sell effectivly and provide the best customer service?


Intensive three day retail sales academy program to give your staff much needed competence to maximize sales and create and maintain long-term customer loyalty.

Expected result: Using successful retail selling methodology, loyal customer base.

We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, Harvey Mackey, Dale Carnegie and Ron Martin selling systems.

Training content:
  1. What is selling?
  2. Understanding different types of buyers.
  3. Selling methodology (12 steps selling process)
  4. Characteristics of a good salesman.
  5. Customer relationship development.
  6. Building and maintaining customer loyalty.
Practical competency-based retail selling workshop is highly interactive, with role-playing to practise the acquired selling skills.

Download the sample of our 'Retail Sales Training' Power Point presentation (1.2 MB)

3 business days training (21 hours)

Trainer - Miodrag Kostic - Director of VEZA Inc.


Miodrag Kostic has owned and managed "The T-Gallery", chain of upscale retail stores on prestigious locations at “South Street Seaport, New York”, and “Aloha Tower Marketplace, Honolulu”. (from 1991-1999)
  • Owned and operated businesses in USA for 15 years (New York and Honolulu)
  • Owner of business consulting agency “Web Consulting Honolulu” from 1998
  • Business and web consulting services to leading Hawaiian corporations like: Maui Divers, Imagitel, Life Foundation, Maui Goose …
  • From February 2004 co owner and director of VEZA Inc. business consulting agency
  • Business consulting and education services to leading companies in Serbia and the region, Zorka Pharma, NIS, JamaxM, Almex, Pogodak, AMIS Telecom, F-Secure …
  • Guest lecturer at international events-congresses: E-Trgovina Palic, IT Seminar ...
  • Innovation management consalting certificate (Brighton University, UK)
  • Published over 100 articles on business-marketing in Emagazin and COM magazin

Trainer - Danijel Tavcioski - Director of KAKO consulting agency

  • Lecturer and consultant with over 15 years experience creating marketing strategy for leading companies in the region.
  • Worked with many large advertising agencies in the region in planning and implementing advertising campaigns.
  • Copy-writer and director for more than 600 advertising video productions.
  • Lecturer and trainer in sales and marketing for Adizes Southeast Europe from 2004
  • In last two years successfully held dozens of training courses for companies: Telekom Srbija, Delta Sport, Sintelon, Sony, (Srbija), Societe Generale, Digit Montenegro, (Crna Gora), Bosnalijek, Galenika, Tropic, Lijanovici, Mikrofin
  • At public seminars he held, there were managers and employees from: Daimler Chrysler, Di line-MPC Group, Vapeks, Tyfanny Production, Stevan Still, Hemel ...
In-house retail sales trainings are available in English language at these exclusive tourist destinations:
Xian Yangtze River Guilin Li River Yangshuo Shanghai Hongkong Macau Singapore Mauritius Maldives Tokyo Kyoto Kuala Lampur Phuket Bangkok Pattaya Sentosa Honshu Indonesia Rajasthan Taj Mahal India Delhi Agra Cusco Machu PIcchu Lima Inca Trail to Machu Picchu Titicaca Lake Puno Nazca Lines Paracas Manu Puerto Maldonado Beijing Great Wall of China Jinan Tai’an Taishan Mountain Zhengzhou Shaolin Luoyang Longmen Grottoes Famen Si Temple Xi’an Algiers Tipaza Cherchell Caesarea Pyramids Dahshur Cairo White Desert Dakhla The Great Oasis Imperial Karnak Luxor Wadi Hammamat West Bank Dendera Abydos Fayoum Memphis Saqqara Giza Aswan Kom Ombo Edfu Luxor West Bank Dendera Abydos Middle Egypt Amarna Tangiers Lixus Rabat Meknes Volubilis Fez Marrakesh Telouet Tinmel Algiers Portobello Market Camden Market Harrods Milan designer stores Italian runways Fashion Quadrilatero Via Montenapoleone Via Sant’Andrea Via Manzoni Via Borgospesso Via Santo Spirito Gucci Versace Louis Vuitton Prada Fendi Akihabara Tokyo Mall of America Rodeo Drive Macy’s Fashion Show Mall Ala Moana Center The Galleria Dallas Timgad Batna Le Medracen Lambaesis Bogota Cartagena Guayaquil Ecuador Guayaquil Lima Trujillo Chiclayo Sipan Lima Cuzco

Also available in 1 day and 2 day programs:

RS01 - Training ‘Practical retail sales skills’ - 1 day

 How to use the effective retail selling system? - Trainer: Miodrag Kostic

RS02 - Training ‘Retail sales and customer loyalty’ - 2 days

 Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Danijel Tavcioski

Please contact us at: info@veza.biz, or call: +381 63 60 80 26